Instructions

Troubleshooting the Server Connection
Common causes for connection problems Find out more about common causes of and methods for solving connection problems in this article In-game bitrate is ...
Sat, 28 Mar, 2020 at 12:44 AM
How Do I Contact Playkey Support?
To send a request to our support team through the portal On our portal, click on the link New Support Ticket A page opens where you can indicate the bas...
Mon, 1 Jun, 2020 at 12:30 PM
Resolving issues with Wi-Fi (2.4 GHz).
Problems commonly encountered while using Wi-Fi: Inputs delay due to high latency Visual artifacts In case you cannot use ethernet-cable directly:...
Thu, 31 Jan, 2019 at 3:05 PM
How Do I Make a Screenshot?
What’s a screenshot? A screenshot is an image taken by a device, showing exactly what the user sees on the monitor screen or other visual output device. Le...
Wed, 28 Feb, 2018 at 4:24 PM
Availability of hardware decoding
Checking currently used decoding method Currently employed method of decoding is displayed in the streaming console. HW - HardWare, videocard is being use...
Thu, 10 Oct, 2019 at 12:01 PM
Internet connection quality check sheet
What and how to check 1) Internet speed – for maximum quality it should be 40 Mbit/s and higher.  Check how fast the ISP is at your tariff. There is...
Tue, 23 Jul, 2019 at 7:59 AM