Instructions

How Do I Contact Playkey Support?
To send a request to our support team through the portal On our portal, click on the link New Support Ticket A page opens where you can indicate the bas...
Tue, 27 Feb, 2018 at 3:44 PM
Before Paying for a Subscription: Checking Image Quality
Before paying for a subscription Before you pay for your subscription, we strongly recommend testing the picture quality of the game category you’re intere...
Tue, 15 May, 2018 at 6:06 PM
What Should I Do If the Picture Gets Jumbled?
Why does the picture get jumbled? Picture distortion and jumbling are caused by network issues: packet loss, improperly functioning network equipment (netw...
Tue, 27 Feb, 2018 at 4:54 PM
How Do I Activate Game Keys?
Basic activation information To start a game on Playkey, you need a subscription and an account on the gaming platform with an activated game key. Keys ne...
Tue, 27 Feb, 2018 at 5:16 PM
Troubleshooting the Server Connection
Common causes for connection problems Find out more about common causes of and methods for solving connection problems in this article In-game bitrate is ...
Tue, 27 Feb, 2018 at 6:49 PM
How Do I Reset My Password? (I haven’t received a password-reset email or an email confirmation)
How can I recover a password? On Playkey.net, click "Sign in" and find "I have forgotten my password" Enter the email you used to regi...
Wed, 28 Feb, 2018 at 3:15 PM
How Do I Find Out My FPS and Bitrate? (decrypting game-session [streaming] data)
How can I get session data? To bring up the streaming console, press Ctrl+F1 simultaneously. Example: What data does a session contain? ID: your ga...
Wed, 28 Feb, 2018 at 3:25 PM
What should I do if mouse or keyboard control is delayed?
Why are there delays in control? Time is needed to pass a signal from the user to the server and back. A certain delay in a character’s response in the gam...
Thu, 14 Jun, 2018 at 12:01 PM
How Do I Make a Screenshot?
What’s a screenshot? A screenshot is an image taken by a device, showing exactly what the user sees on the monitor screen or other visual output device. Le...
Wed, 28 Feb, 2018 at 4:24 PM
How to Create an Account on Steam, Uplay, or Battle.net?
How can I find out which gaming platforms have been adapted for the Playkey cloud? In the upper left corner of a game’s description, there’s an icon showin...
Wed, 28 Feb, 2018 at 4:40 PM