What is the minimal required connection speed?
The minimal speed needed for data exchange with the Playkey server is 4 Mbps.
- For running games at a resolution of 720p: 10 Mbps
- For running games at a resolution of 1080p: 25 Mbps
Up to 1% loss of data packets is allowed. You can monitor the current settings in the streaming console (displayed by pressing Ctrl+F1).
Who should I contact if the connection quality doesn’t let me play easily?
We can’t resolve connection issues with an internet provider, but we can evaluate the quality of the connection in a specific case.
For troubleshooting, you can contact our support team and provide information on connection quality.