How can I recover a password?

On, click "Sign in" and find "I have forgotten my password"

Enter the email you used to register for the account and click Continue.

After that, an email containing a link to change the password will be sent to the email you specified.

What should I do if the email doesn’t arrive?

  • Check the Spam folder.
  • If you’re using Gmail, check the Promotions folder.
  • You can also search your email using the keyword "playkey”
  • Check the incoming-message filter settings.

If you can’t find the email after checking all folders in your inbox, you need to get in touch with our support team, specifying your email address.