If you see the error message: 

  • Failed to create context

Do the following: install the most recent video-card drivers for NVidia, AMD Radeon, Intel HD and reinstall DirectX 9.0c (download only the directx_Jun2010_redist.exe file, 95.6 MB).

If the instructions above didn’t help, contact our support team to solve the issue, and include the following information:

  • The desktop.log file, which is located at %APPDATA%\Playkey
  • AIDA64 report
  • Download the AIDA64 Extreme program from http://www.aida64.com/downloads
  • Launch the program and select Report → Reports wizard → All sections → HTML format.
  • Next, the report will start to be collected. After it finishes, click Save file in HTML.